冬季(ji)供暖涉及千(qian)家(jia)萬戶(hu)，關系到(dao)百姓(xing)家(jia)中(zhong)冷暖，冬季(ji)居民集中(zhong)供熱(re)是一(yi)項暖心(xin)工(gong)程(cheng)。公(gong)司圍(wei)繞供熱(re)中(zhong)心(xin)工(gong)作(zuo)，全(quan)力保(bao)障居民供暖，取得(de)(de)了不錯的成(cheng)績，得(de)(de)到(dao)了社會各(ge)界的廣泛(fan)認可(ke)。

為(wei)了全力保障2019-2020年(nian)供(gong)暖(nuan)(nuan)(nuan)季(ji)(ji)居(ju)民供(gong)暖(nuan)(nuan)(nuan)，公司充分(fen)(fen)(fen)利用非供(gong)暖(nuan)(nuan)(nuan)季(ji)(ji)的(de)(de)(de)時間(jian)，排(pai)查問(wen)題(ti)(ti)并整改落實(shi)，組織實(shi)施大(da)(da)修技改項目300余(yu)項，創歷年(nian)之(zhi)最。深入開展“冬病(bing)夏治”，解(jie)決(jue)積(ji)累(lei)多(duo)年(nian)供(gong)熱(re)(re)(re)(re)(re)頑疾，對老舊管(guan)網、換(huan)(huan)熱(re)(re)(re)(re)(re)站等設(she)施全面開展檢(jian)修、維(wei)護和(he)改造(zao)，改造(zao)管(guan)網5050米(mi)(mi)，新敷(fu)設(she)管(guan)道13500米(mi)(mi)，更換(huan)(huan)老舊管(guan)網3653米(mi)(mi)，閥門423個(ge)，保證供(gong)熱(re)(re)(re)(re)(re)管(guan)網安全可靠。下大(da)(da)力氣破解(jie)多(duo)年(nian)來積(ji)累(lei)的(de)(de)(de)供(gong)熱(re)(re)(re)(re)(re)“老大(da)(da)難”問(wen)題(ti)(ti)，新增(zeng)(zeng)7套換(huan)(huan)熱(re)(re)(re)(re)(re)機(ji)組，并對換(huan)(huan)熱(re)(re)(re)(re)(re)站設(she)備進行維(wei)護保養，對換(huan)(huan)熱(re)(re)(re)(re)(re)器(qi)板(ban)塊進行清(qing)洗，對腐蝕嚴重的(de)(de)(de)板(ban)片(pian)進行更換(huan)(huan)；為(wei)部分(fen)(fen)(fen)區域(yu)換(huan)(huan)熱(re)(re)(re)(re)(re)站增(zeng)(zeng)加(jia)板(ban)換(huan)(huan)，保證區域(yu)內(nei)用戶的(de)(de)(de)供(gong)熱(re)(re)(re)(re)(re)質量；針對鳳(feng)凰湖(hu)A區、D區、陀山(shan)小區、黃海(hai)小區供(gong)熱(re)(re)(re)(re)(re)效(xiao)(xiao)果(guo)不理想(xiang)的(de)(de)(de)老大(da)(da)難問(wen)題(ti)(ti)，重新劃(hua)分(fen)(fen)(fen)供(gong)熱(re)(re)(re)(re)(re)區域(yu)，增(zeng)(zeng)設(she)換(huan)(huan)熱(re)(re)(re)(re)(re)站，有(you)(you)(you)效(xiao)(xiao)提高熱(re)(re)(re)(re)(re)源效(xiao)(xiao)率、降低輸送損耗，提升(sheng)供(gong)暖(nuan)(nuan)(nuan)效(xiao)(xiao)果(guo)。完(wan)善供(gong)熱(re)(re)(re)(re)(re)管(guan)網建設(she)，有(you)(you)(you)效(xiao)(xiao)擴大(da)(da)供(gong)熱(re)(re)(re)(re)(re)范圍，2019-2020年(nian)居(ju)民供(gong)熱(re)(re)(re)(re)(re)面積(ji)達(da)到452萬平(ping)(ping)方(fang)米(mi)(mi)，較上一(yi)供(gong)暖(nuan)(nuan)(nuan)季(ji)(ji)增(zeng)(zeng)加(jia)供(gong)暖(nuan)(nuan)(nuan)面積(ji)41萬平(ping)(ping)方(fang)米(mi)(mi)；新上智(zhi)能(neng)化管(guan)控平(ping)(ping)臺(tai)，全新SCADA系統實(shi)現(xian)供(gong)熱(re)(re)(re)(re)(re)智(zhi)能(neng)化，全面實(shi)現(xian)對供(gong)熱(re)(re)(re)(re)(re)管(guan)網的(de)(de)(de)實(shi)時監測(ce)、供(gong)熱(re)(re)(re)(re)(re)效(xiao)(xiao)能(neng)的(de)(de)(de)科學分(fen)(fen)(fen)析(xi)，有(you)(you)(you)效(xiao)(xiao)達(da)到節能(neng)降耗效(xiao)(xiao)果(guo)，逐步實(shi)現(xian)“精準供(gong)熱(re)(re)(re)(re)(re)、按需供(gong)熱(re)(re)(re)(re)(re)”。

增設全(quan)新客(ke)服(fu)呼叫管理(li)系統，業(ye)(ye)務辦理(li)、流轉、回(hui)訪(fang)全(quan)部網上操(cao)作(zuo)(zuo)，大(da)大(da)提高(gao)(gao)客(ke)服(fu)工(gong)(gong)作(zuo)(zuo)效(xiao)率；簡化用(yong)戶(hu)入(ru)網、報開、報停(ting)、減免(mian)、退費(fei)等(deng)業(ye)(ye)務流程，用(yong)戶(hu)辦理(li)業(ye)(ye)務方便(bian)快捷；拓寬繳(jiao)費(fei)渠道，用(yong)戶(hu)可通過(guo)微信、支付寶、銀行轉賬、客(ke)服(fu)大(da)廳等(deng)方式(shi)繳(jiao)納取暖費(fei)。新上全(quan)新熱(re)力收(shou)費(fei)系統，具備(bei)全(quan)部工(gong)(gong)作(zuo)(zuo)的無紙(zhi)化檔案存(cun)儲、電子化流程審(shen)批(pi)、自動(dong)化業(ye)(ye)務流轉、便(bian)捷化信息查詢等(deng)功能，大(da)大(da)提高(gao)(gao)收(shou)費(fei)工(gong)(gong)作(zuo)(zuo)效(xiao)率。供熱(re)服(fu)務全(quan)面(mian)升級(ji)，讓廣大(da)熱(re)用(yong)戶(hu)感受到國企服(fu)務，收(shou)到錦旗7面(mian)，表揚信2封，政府網感謝(xie)類(lei)留言128條，熱(re)用(yong)戶(hu)滿意度達(da)到99.6%。

為保(bao)障供(gong)(gong)(gong)(gong)熱(re)(re)設施(shi)、設備安全穩定運(yun)行(xing)，公司組織成立3支應(ying)急搶修隊(dui)伍，提前做好搶修物資(zi)及(ji)備品備件采(cai)購工作，做到措施(shi)、人員、物資(zi)到位，搶修人員保(bao)證通訊暢通，24小(xiao)時待命。供(gong)(gong)(gong)(gong)熱(re)(re)客服人員和供(gong)(gong)(gong)(gong)熱(re)(re)運(yun)行(xing)人員24小(xiao)時值(zhi)班(ban)，第一時間協調處理相關供(gong)(gong)(gong)(gong)熱(re)(re)問題，保(bao)證廣大供(gong)(gong)(gong)(gong)熱(re)(re)用(yong)戶供(gong)(gong)(gong)(gong)暖(nuan)質量。（方銘鑠  供(gong)(gong)(gong)(gong)稿）